Returns & Exchanges
Due to the perishable nature of our recovery beverages, we do not accept returns on any opened or consumed products. If your order arrived damaged or you are unsatisfied with your purchase, please contact our support team within 30 days of delivery.
Contact Support
Email our customer experience team at support@theplugdrink.com with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit, please include clear photos of the packaging and the affected bottles to expedite your claim.
Review Process
Our team will review your request within 48 business hours to determine eligibility for a replacement or a store credit refund.
Resolution
Once approved, a replacement shipment will be dispatched immediately or a refund will be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing